Customer Service

Provide free one-to-one technical support to clarify customers’ core requirements:

Material properties (hardness, moisture content, fiber/particle characteristics, etc.), target fineness (D50/D97), capacity demand, purity standards, and environmental/explosion-proof/cleanliness requirements. On-site inspection (domestic) / remote workshop assessment (overseas): confirm power supply, air compressor configuration, site dimensions, and exhaust/dust removal compatibility

Support customers to send samples or bring materials for laboratory trials and industrial pilot tests; issue formal test reports and samples including particle size distribution, capacity, energy consumption, and impurity content. Customize exclusive solutions based on test results: model selection, cavity material (carbon steel/stainless steel/ceramic), classifier wheel configuration, and design of supporting systems (nitrogen protection/dust removal/cooling)

Provide complete technical documents:

general equipment layout, foundation drawing, electrical schematic diagram, process flow chart, and supporting equipment list.

Special foreign trade support

Assistance with international certifications (CE/ISO/GMP), export packaging solutions, and consultation on customs declaration, commodity inspection, and certificate of origin.

Clarify quotation structure, delivery time, payment terms, and detailed technical agreements.

• Domestic

  free video guidance for installation, positioning, pipeline/electrical connection, and system linkage commissioning.

• Overseas

  Remote video + step-by-step graphic guidance, or engineer on-site service (travel expenses at customer’s cost upon negotiation).

• Material test run

  Commission until target fineness, capacity, and energy consumption are met, then sign acceptance documents.

• Free training (theoretical + practical)

  Equipment principles, operating procedures, parameter adjustment, routine maintenance, and troubleshooting to ensure independent operation by staff.

• Warranty scope

  Free repair/replacement of non-human-damaged main equipment and core components (classifier wheels, nozzles, etc.).

• Warranty commencement

  Date of equipment acceptance or 16 months after shipment (whichever comes first). 1–2 video inspections during the warranty period for equipment calibration, maintenance, and optimization.

• 24-hour service hotline/WeChat/email support with initial solutions provided within 1 hour.

Domestic

engineers on-site within 48 hours.

Overseas

Priority remote resolution; if necessary, coordinate overseas service stations or dispatch engineers (visa/airfare to be negotiated).

Lifetime cost-price supply of wearing parts (nozzles, liners, bearings, seals, etc.), with in-stock availability and fast delivery (domestic within 24 hours, overseas via DHL/express line).

Lifetime maintenance service after warranty, free of labor charges, only cost of parts applied.

• Provide equipment upgrade solutions

  Capacity improvement, fineness optimization, automation retrofitting, and environmental protection upgrading.

• Lifetime technical consultation

  guidance on material expansion, process adjustment, equipment relocation/overhaul.

• Regular follow-ups

  Every 3–6 months to check operation status, provide maintenance suggestions, and extend service life.